1. About These Terms
These Terms govern the website and direct mail marketing services provided by Postcard Movers, a business operating in Pennsylvania (“we,” “us,” or “our”). Services are offered to businesses. If you accept a campaign proposal on behalf of a company, you represent that you have authority to do so.
Your accepted written proposal or service agreement identifies the customer, campaign scope, service area, fees, postcard quantity, refund value per unused postcard, and start date. These Terms apply to that engagement when incorporated into the agreement. If the agreement expressly differs from these Terms, the agreement controls for that engagement, subject to applicable law.
2. Description of Service
Postcard Movers provides managed direct mail marketing for moving companies. Depending on your agreed campaign, services include audience planning, postcard design, listing monitoring, address verification, printing, and mailing to qualified properties in your target area. Requesting a free design or booking a discovery call does not enroll you in a paid campaign or authorize a charge.
3. Campaign Setup and Approvals
- You provide accurate business details, a valid return address, branding, and the information needed to prepare your campaign.
- You review and approve your postcard design, offer, contact details, and target area before launch. Later changes must be agreed with us and may affect timing or scope.
- We may manage campaign setup and operations on your behalf. Customer login is optional for managed services; if you use an account, keep your credentials secure.
- Campaigns may be delayed by missing approvals or information, unsuccessful payments, unavailable listing data, or production issues.
4. Service Areas and Exclusivity
Your campaign targets the areas and property criteria agreed in writing. Requests for area exclusivity are reviewed individually. Exclusivity applies only if confirmed in a written agreement that specifies its geographic boundaries, duration, and conditions. A discovery call, design request, or campaign inquiry does not reserve a territory.
5. Printing and Mailing
Once a campaign is approved and ready to send, we typically mail postcards within 24–48 hours of identifying a qualified listing. This is an estimated mailing timeframe, not a guaranteed delivery date. Production schedules, holidays, data availability, and postal conditions may affect timing.
- Printing and delivery are performed by third-party providers. Postcards already submitted for production may not be editable or recallable.
- Your business return address appears on the postcard. You are responsible for keeping that address and your advertised contact details accurate.
- Address verification reduces mailing errors but does not guarantee delivery to every property or individual.
- Failed production orders do not use your postcard allowance. If an error attributable to us prevents fulfillment, we will arrange a replacement, credit, or refund for the affected mailing as appropriate.
6. Monthly Campaign Fees and Payments
For a monthly campaign, your accepted agreement states the fixed monthly fee, included postcard quantity, billing date, refund value per unused postcard, and any separately agreed charges. Monthly fees are payable in advance. There is no long-term minimum commitment unless you expressly agree otherwise in writing; the cancellation notice in Section 8 still applies.
- Monthly service renews for successive monthly billing periods only as disclosed and accepted in your agreement. Automatic charges require your authorization for the amount, frequency, and payment method.
- We will not add paid postcard volume, expand paid scope, or change your monthly fee without your agreement.
- A failed payment may delay or suspend new work. Suspending a campaign does not itself cancel the engagement.
- Payments are processed through Stripe. Do not send payment card details by email or through the design-request form.
Existing prepaid campaigns continue under the payment terms accepted for those campaigns, including any authorized refill settings. These Terms do not convert an existing prepaid balance to a monthly retainer or authorize new recurring charges.
7. Unused Postcards and Rollover
Unused postcards included in a paid monthly campaign carry into the following month. While the campaign remains active, unused paid quantities continue to carry forward, and we apply the oldest available quantity first. A lower number of qualifying listings does not by itself cause paid postcards to expire. Rollover applies to postcard quantity; it does not reduce the next monthly fee. Cancellation refunds for remaining postcards are described in Section 8.
Mailings remain subject to your agreed targeting and approved artwork. We will discuss options with you if the available audience is insufficient to use your allocation. We will not broaden your targeting or send duplicate mailings solely to use the allowance without your approval.
8. Cancellation and Refunds
You may cancel a monthly campaign by giving at least 30 days’ written notice to support@postcardmovers.com. Cancellation takes effect at the end of the first billing period that ends at least 30 days after we receive your notice. A notice given fewer than 30 days before the next renewal may therefore result in one further monthly renewal before service ends.
We will acknowledge your notice and confirm the service end date. Our acknowledgment is not required for an otherwise valid notice to take effect. Agreed fees remain due through that date, and no new monthly fee is due after the cancellation takes effect.
Monthly fees are not prorated or refunded solely because you request cancellation or choose not to use service during a paid billing period. This does not limit remedies for a billing error, our failure to provide agreed services, or rights that cannot be excluded under applicable law. Postcards already produced or mailed are not refundable solely because you change your plans or are dissatisfied with campaign response.
When cancellation takes effect, we reconcile your remaining unused paid postcards, including rollover quantities, and refund their value using the per-postcard refund amount stated in your accepted agreement. This applies to all remaining unused paid quantities, even though the monthly service fee is not otherwise prorated. Cards already in production or mailed are not unused; failed production orders are restored to the unused quantity before reconciliation. We will confirm the quantity and refund amount in writing and issue the refund to the original payment method where possible. Bank and payment-processor processing times may vary.
9. Postcard Content
- You confirm that you have the rights to use the logos, images, copy, and other materials you provide, and authorize us and our production providers to use them for your campaign.
- You are responsible for the accuracy of business claims, prices, promotions, and offers you supply or approve, and for honoring those offers.
- Campaign content must not be misleading, fraudulent, defamatory, infringing, or otherwise unlawful. We may decline content that violates these requirements.
- Approval of a design authorizes its use for the agreed campaign. Any transfer of ownership or use beyond that campaign is addressed in your written agreement.
10. Listing Data and Campaign Results
Property and listing information comes from third-party sources and may contain errors, omissions, or delays. Mailing decisions use the information available at processing. We do not guarantee a particular response rate, number of inquiries, booked moves, revenue, or return on investment.
11. Service Limitations
To the extent permitted by law, we exclude implied warranties and liability for indirect, incidental, or consequential losses arising from the service, including lost business opportunities. Third-party data errors, postal delays, and service interruptions may affect campaign performance. This section does not remove our express obligations in your agreement, the remedies described above, or liability that cannot lawfully be excluded.
12. Suspension and Termination
We may suspend or end services for nonpayment, unlawful content, misuse, or a material breach of the agreement. Where practicable, we will notify you and provide an opportunity to address the issue. Ending service does not erase amounts already owed or applicable credits and refund rights. Personal information is handled under our Privacy Policy; a deletion request does not replace a campaign cancellation notice or require deletion of records we must retain.
13. Changes to Terms
We may update these Terms and will show the revised date on this page. Material changes affecting an existing engagement will be communicated to the customer. Publishing an update does not retroactively change your agreed fees, postcard allocation, or cancellation terms; changes to those terms require your agreement.
14. Governing Law
These Terms and engagements with Postcard Movers are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules, except where applicable law requires otherwise. Subject to those requirements and any different written agreement, disputes will be brought in a state or federal court in Pennsylvania with jurisdiction over the matter.
15. Contact Us
If you have questions about these Terms, please contact us at support@postcardmovers.com.